Newport Pet Clinic--its doctors, staff, and management--has been absolutely and undeniably amazing to my bubba, Luca, and to me. I initially brought my Luca to NPC when I moved to the area after reading the Yelp reviews and ratings. I was very picky and adamant that only the best would do for my little guy since he is my whole world and I honestly would not be where I am today without him. That said, i wanted to make sure he got the best care and that I, as well, felt comfortable and cared for as his mum.
I was immediately taken by the quaint village-like plaza that NPC is located in, surrounded by novelty shoops (coffee shop, stores, etc), as well as quick and easy access to franchises. The plaza stands out, as it is easily seen from the street and has an upscale feel to it. NPC itself looks upscale, very quaint inside and out, somewhat vintage and very unique! I was afraid that would mean the costs would be more than I could handle, BUT the staff and vets go out of their way to explain the diagnostic and treatment options--all of them.
Luca hurt his back recently and the Vet laid out every single charge for every diagnostic imaging procedure, any medication that would be given during imaging, every single Rx that would be prescribed, the cost of the visit, etc. What really impressed me was that by doing this they included me in the treatment planning, where it was a collaborative process aimed at deciding on and providing the best care and most effective treatments, but those which would be the least intrusive and/or costly options first. They do a great job explaining the costs and benefits of each treatment option, their necessities at the time your pet is seen, and when and how to decide if it is time to step up to any more costly treatments.
Bottom line: "I want to make sure you know that you have options"--Dr. TaMarra Woodling-Rodriguez.
Those words got me breathing a sigh of relief and were, in many ways, comforting. Dr. Woodling did an amazing job at explaining everything to me and I felt more at ease knowing that I was having a HUMAN conversation, I was being heard, and that my questions and concerns were being addressed, which all helped my anxiety about my pup decrease. I felt a lot better knowing that NPC has the best interest of both pet and parent in mind, and they approach the care they provide with intention and compassion.
Luca had been in so much pain, and both he and I were nervous about the physical exam. Dr. Woodling was extremely gentle and followed Luca's lead and took things at his pace, being incredibly empathic to his pain, humane, and surely minimizing the trauma of being at the vet's! The staff were all on the same page about everything--up to speed on Luca's care and treatment plan, proactively mindful about cost and financial burden, and they all are always so encouraging toward both Luca and me.
They have helped me get through this week in helping Luca heal by calling to check in on how he was the day after the appointment and again a couple days later. They really walked me through this very scary time (for pup and mum), step by step. I am so grateful for Newport Pet Clinic and all of the extraordinary individuals who make it all that it is--all for the sole purpose of promoting the health, wellbeing, and longevity of my Luca and the gift of our companionship. After all, it takes a village. --Stephanie K.